World-Class Member Service and Sales

For credit unions, our future has everything to do with the level of service we give our members. Great financial institutions are blending sales and service. The result is that they are growing their credit unions and making their members’ lives easier.

Using many examples of world-class service from top organizations such as the Ritz-Carlton, Nordstrom, FedEx, Disney and LL Bean, Rick Olson will define what extraordinary service looks like. This program will help credit union staff at all levels evaluate how they stack up against top companies in the area of member service, define what it actually looks like and how to implement it.

Out of This World Member Service:

• What does your credit union service look like?
• Ten Commitments of a Service Professional

I Love Sales!

• Sales is not the enemy…it is the highest level of service
• Three essential traits found in all great sales and service professionals
• What does a sales and service culture look like?
• Why is embracing a Sales and Service culture important?
• The Power of Words in Sales and Service

Workshop Leader: Rick Olson