Managing & Mitigating Card-Not-Present Fraud

Online card-not-present (CNP) fraud is exploding. Record data breaches and “bad bots” have equipped fraudsters with the information and tech necessary to perpetrate CNP fraud on a massive scale – just as chip-card proliferation in the U.S. has materially shifted focus from the physical point-of-sale (POS) to e-commerce. Are you ready?

As we approach 50% chip-on-chip card volumes, many issuers are focused on incremental liability at the POS. Missing the bigger picture of rising CNP fraud, issuers may delay allocating resources to the authentication, tokenization, and real-time transaction analytics necessary to protect their cardholders online against what is, by all accounts, a materially bigger threat. And overreacting with tighter authorization criteria and automatic declines can devastate cardholder experience and erode card use and interchange revenue. Join us for a review of the best ways to manage and mitigate the rising tide of CNP fraud and “false-positive” declines.

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