Curriculum Programs

To see which sessions are currently being offered, please click on the title of each training category.

Certified Teller Specialist

There are countless issues that a teller can encounter in a day, and this is the training to help them face any challenge with ease – with consistent updates based on CU feedback to keep things fresh. You can also make the training fit your needs by either completing all three parts to receive your Certified Teller Specialist Certification, or by completing Parts One and Two and choosing an elective. The experience is capped off with a Certified Teller graduation celebration!

The Certified Teller Specialist series includes:

  • Part One – Teller Basics
  • Part Two – Service and Sales
  • Part Three – More in-depth topics
  • Graduation

Credit Union Professional

Make every impression count! This series helps you make the most of your interactions with others, maximize your potential, and present your best professional image each day.

The Credit Union Professional courses cover the following topics:

  • Communication
  • Conflict Resolution
  • How to Influence Others
  • Teamwork
  • Presenting a Professional Image
  • Understanding Your Personality Style

Supervisor University

Gain the confidence, management skills and knowledge you need to achieve success for yourself and your team. You will learn how your natural skills and attributes can be applied to become successful in your current role or the role you’re seeking!

Supervisor University series covers the following topics:

  • Basic Supervision
  • Difficult Employee Situations
  • Hiring for Success
  • Leadership, Motivation and Coaching
  • Performance Appraisal Process
  • Working Together as a Team