New Study Finds Maine Credit Unions Offer Outstanding Service, Best Rates and Lowest Fees

Credit union members are also much more loyal to their financial institution than bank customers, and are more likely to give personal recommendations to their credit union, with 63% of credit union members stating that they are extremely likely to recommend their financial institution to a friend. When compared to the 43% of customers of other financial institutions who stated that they would make this recommendation, this highlights the superior customer service offered by Maine credit unions.

John Murphy, President of the Maine Credit Union League, said these results reflect the credit union difference that Maine credit unions strive to achieve. "This demonstrates how our 600,000 members value our commitment to outstanding service as much as we do. The ability of credit unions to not only offer exceptional daily support, but also to aid members during a financial crisis is what makes credit union members so loyal," he added.

The survey not only provided insight as to why Maine's credit unions are valued, the survey served to shed light on areas where credit unions are sometimes overlooked. ?One misconception found was a belief that banks have a greater number of ATMs and branch locations than credit unions. ?This provides an opportunity for Maine credit unions to enhance awareness of Shared Branching, a network that allows credit union members to conduct transactions just as if they were at their home branch at over 70 credit union branches throughout the state.?

Additionally, Maine's credit union members are never far from an ATM because with the CU24 SurF ATM Alliance, members of participating credit unions can save an average of $300 a year on surcharge fees at nearly 200 surcharge-free ATM locations across Maine.