Print
More changes to chargeback procedures are coming in April 2019 with Mastercard’s dispute resolution initiative. While the details are still forthcoming, Mastercard hopes the changes will prevent invalid disputes and streamline the process from end-to-end. The first phase, already effective in October, made minor edits to reason codes and cardholder documentation. Phase two comes this spring and eliminates a few reason codes and adjusts some timeframes. Compliance is crucial because failure to adhere to Mastercard dispute rules can result in loss of chargeback rights for your institution.
Fraud and authorization-related claims consistently contribute at least 80% of the disputes reported by cardholders. This webinar will focus primarily on the claim reason codes related to fraud disputes and explain the specifics of an issuer’s ability to submit a payment recovery claim.
For more information or to register CLICK HERE