Member Service Center Rep I
Evergreen CU

Role:
To assist in the operations of a small member service center (call center) usually 2-3 people, ensuring the center meets organizational, financial, operational, service and growth plans.

Responsibilities:

  • Represents the member service center as appropriate in its relationships with members by responding to inquires via phone, email, chat, online and mobile banking.
  • Maintains a high level of communication between members and branch staff.
  • Resolves problems, clarify issues, and escalate more in-depth member requests to other staff.
  • Assists in monitoring center activities to insure they are in compliance with established credit union policies and procedures.
  • Performs other related duties as assigned.
  • Recommends additional products and services as appropriate.


Performance Measurements:

  • To provide informed, professional and accurate service and support to all members and associates.
  • To meet or exceed the minimum of the established center performance goals each month.


Knowledge and Skills:

Experience: Six months to two years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve  motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills:

  • Must have good communication skills. Understanding of Microsoft Outlook or strong aptitude to learn. Comfort with online banking and mobile banking technology.
  • Knowledge of consumer lending with lending authority.


Contact Cathy Lestage, VP of Human Resources at CLestage@egcu.org to apply. 

EOE

Posted on 11/20/2017.